2009 Top ITO Technical Support Outsourcing Vendors
Technical Support Outsourcing Vendors, Black Book Survey 2009 Results – a new market research report on companiesandmarkets.com In 2009, the Information Technology Outsourcing – Tech Support Client/User survey investigated over 500 contracts held by 1,500 of the top tech outsourcing spending corporations and organizations globally. 18 Key Performance Indicators (KPIs) or criteria …