At present, the role of information technology is clearly gaining in importance for all companies, and for a growing number of them is more and more difficult to understand and use. The need to reduce costs, offer faster delivery cycles and improve service in general will be increasingly difficult to resolve to confront the needs of the core activities.

The major Western companies have been proposed as savings target of 30 percent when they begin to consider implementing the outsourcing of information technology. If they could achieve these savings while we obtain comparable or better service, then logically their managers argue they would not be easy to argue against outsourcing, especially if they believed “they were getting rid of a problem.”

One reason there is not a stampede toward the outsourcing of IT departments is that many operations do not produce good results. It has been estimated by various means that between 20 and 35 per cent of outsourcing arrangements in the department of computer are canceled or not renewed when the contract ends. It is recognized that there are reasons other than the Customer insastifacción service provider, for which a contract could not be renewed. However a significant number of computer outsourcing arrangements fails to keep the customer satisfied and in a competitive situation. This is the main reason to show caution and improve the general level of understanding when considering a risky venture like this.

Another reason to be cautious is the fact that outsourcing service providers, both large and small, consider an arduous task to find enough trained personnel to meet their needs. When computer specialists will find it easy month to customers who hire the appropriate personnel as they provide a better perspective of advocacy, but probably are growing much faster than those companies that act as countervailing factor. It may seem reassuring that the service provider has hundreds or even thousands of specialists in payroll, but this does not mean that all or any of these people can switch to your project immediately.

Consequently, the client company should be careful how many of the personnel components of the computer science department will remain with the supplier upon trancisión. If the supplier must replace most of the team in the early stages of the agreement, then yes there’s a concern.

It should speak to the last customer of the provider and ask the frequency with which short-term contractors and out of the project, although to be fair, it should be noted that some providers did a good job of achieving a transition to moderate and implement successful and timely new systems, even when they could not add as many specialists to the project as had been thought originally. It would be fair to add that if unforeseen problems arise during the transition or at a later date during the contract, the typical computer sevicios provider logically have a better chance of overcoming that if the client could have done alone.