Is it possible that the typical IT department is strangling business and confounding need to focus on its core functions? Probably functions such as finance and human resources would not be candidates for outsourcing if the technology does not play its role in performance.
All the ways that information technology is spread by a company and the growing trend to integrate all functions with the use of an ERP does not mean the computer has become a central role. In the past, the gurus of management theory compared to the chief executive or the board with the business equivalent of the human brain. Few business brains could function without the computer, in today’s competitive market, and should therefore be carefully planned operation elimination and subjugation of these key links with the brain to outsourcing. This does not mean that brain power can not be improved by outsourcing, but it is something that deserves a thorough retraining.
The usual reaction to the fear of using the outsourcing of part of the gray matter of the company is to present a strategic reason. It sounds simple, “Keep the strategic technology in the company and resort to outsourcing everything else.” What is considered strategic términmos computer? “This is the latest hardware purchased, the software systems used today or a combination of skill and knowledge of computer equipment? The strategic argument is valid information for many companies, but for others will be meaningless. Obviously, it is possible to use outsourcing for parts of IT that are clearly defined entities as legacy systems, computer support, application development, etc.. As already noted, the computer has spread its tentacles across the company and therefore, in many situations will be difficult to separate the strategic elements.
In any case why would any recourse to outsourcing companies to all things but for the strategic element? These firms using outsourcing for the original negative reasons, such as deficit systems, problems with cash flow, etc. Why then separate what they consider strategic systems and to prevent receiving a better service?
Over the previous paragraphs have provided arguments for and against outsourcing. In all situations of emerging information technology outsourcing pros and cons. For most companies, the role of the IT department continues to offer the greatest benefits of outsourcing, but also the greatest risk. With this feature, more than any other, the client needs to trust that the service provider will work to improve the service throughout the duration of the contract. An agreement to share the risk and rewards will greatly help to achieve this goal, but far from having the supplier of the capital, how can the client guarantee that?
